I played a pivotal role in translating the fulfilment side's jobs-to-be-done into specific product design feature requirements. For digital a product that store manager uses, robot delivery requires 1) adding robot delivery as a new delivery method for stores, and 2) monitoring robot delivery orders from receiving orders to completion of dispatching robots. For a picking tool, I improved the design of functionalities for 1) receiving, filtering, and selecting robot orders, 2) the picking process, 3) check out, 4) loading, and 5) sending. To guarantee efficient and error-free operations, I contributed to identifying and addressing all potential error and corner cases, ensuring coverage from both a product design and service process perspective.